The Patient Experience

Just like Amazon changed the e-commerce game with free shipping, this course will change the game of how patient’s experience your services!  Learn how to create life-long loyal patients that build a consistent, lead generation WOM referral machine.

(I generate over 25 WOM referrals a month at little to no cost! It works!)

$899  $699 * For a Limted Time Only

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Touch Point Integration

Learn exactly what occurs at each phase of the patient experience and exactly what I do in each phase to maximize the opportunity to create a meaningful relationship with the patient


Create "Ambassador" Patients

By focusing on this, you can drastically cut your marketing expenses, increase profits by reducing the cost of doing business, and increase your customer retention!  (Currently our marketing budget is $49/month and we generate over $25K a month in sales!)

The Ultimate Goal in the Patient Lifecycle

Creating a system and process to get patients advocating for you!  Not only will they be fully committed to your business, continue to spend money with you, particpate in upsells, and grow the business with you, but they become your long term upaid marketing and sales force!

Here is what you get in The Patient Experience

24/7 online access, exclusive personal mentorship, and all future updates included


Module 1:


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Module 2:

Establishing Meaningful Relationships

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Module 3:

The Customer Lifecycle

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Module 4:

Communication Platforms

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Module 5:

Phases of the Patient Experience

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Module 6:

Phase 1 – Assess

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Module 7:

Phase 2 – Purchase

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Module 8:

Phase 3 – Buyer’s Remorse

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Module 9:

Phase 4 – Treatment Phase

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Module 10:

Phase 5 – Acclimate

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Module 11:

Phase 6 – Outcome Phase

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Module 12:

Phase 7 – Adopt and Advocate

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Module 13:

Data Points and CRM

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What Are Others Saying About The Patient Experience Course

Don’t just take it from us, let others do the talking!

Ron provides a very personalized and tailored program for my practice. His advice and recommendations are practical and there is always an action plan for the week. Another program that I was involved with was just too general for my liking and I was left with more thinking than more doing. I prefer direct specific instructions so that I know exactly what to do.  Working with Ron has been very eye opening as he is able to problem solve and provide real solutions in a timely manner to help my practice grow and increase revenue

Nick Scotto, DPT

River City Physical Therapy

The training and advice from Ron has been outstanding.  The structure and strategies that Ron has in place have really set me up for a successful outcome. It has been such a systematic way to have processes in place and to make sure I have all my ducks in a row before I opened my clinic. I always receive at least 2 golden nuggets every time I speak with him!  If you have a cash PT practice, you need to have Ron Miller’s number in your phone. His program has accelerated me in being ready to have a success cash based practice.

Brian Murphy, DPT, OCS

Pinnacle Physical Therapy

The return on investment working with Ron was immediate! After learning Ron’s strategies, calls increased from roughly 1/month BCBPT (before CBPT :)) to 6 calls in the first 3 weeks after CBPT. All 6 scheduled a face to face consult and 100% converted to patients.  The biggest value was the mentorship. I not only purchased the course, but got a proven mentor.

Tara Tobias, DPT, NCS

Orlando Neuro Therapy

Create a System That Places The Patient As The First Priority!

Making patients a priority and making their experience a foundational element in your business, not only sets you apart from your competition, but also creates a long-term meaningful patient relationship that has a ripple effect on your business profits for years to come.

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